In case the product you ordered came to you in a perfect condition BUT after a short period of use (maximum time period 6 months), although properly used, it has a problem. After the 2-month time period the customer cannot claim any substitution or refund. If however, there is no obvious defect in the returned product, we will charge you the shipping cost to our warehouse as well as the one back to you no matter what the value of your order was.

E-tennis will either substitute the defective product or refund the customer. 55132, Kalamaria, Thessaloniki, Greece) within 2 months from the date of purchase. In case the product you ordered has an obvious defect when received and its original tags and packaging are intact, the consumer must firstly report or email a picture of the defective product to e-tennis ( and then ship it back at our expense to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C.

Other equipment : All other equipment can be replaced only if it was shipped faulty by e-tennis. Please send the shoes/apparel with a note stating if you would like credit or an exchange (original invoice or receipt should be included). Apparel should be in brand-new condition and the original tags and packaging must be intact. The original shoe box should be returned in good condition. Shoes-Apparel : The shoes must not be worn outside and must be in as new condition. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard. The plastic wrap on the handle has not been removed.Ģ. Rackets : To return a new racquet there are two prerequisites ġ. If the price of the product (at the date of purchase) exceeds 200€ and is not oversized/over -weighted (shipping weight 3kgr) the new product will be shipped to the customer at his/her own cost according to our Europe Shipping Price List. 0030 2311205080) within 30 days from the date of purchase at your own cost and we will replace it with another one. 55132, Kalamaria, Thessaloniki, Greece, tel.

In case the product you ordered was sent correctly to you by e-tennis, it does not have a defect BUT it does not satisfy your needs, you are responsible to send it back to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C.

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